FAQs

1. Where do you ship?

We deliver across United States. All available shipping options, transit estimates, and applicable rates are displayed in your local currency at checkout before completing payment.

2. How long does shipping take?

Order Processing: 1–3 business days

Shipping Time: 3–7 business days after dispatch.

Delivery times may vary due to carrier delays, seasonal demand, or warehouse location.

3. How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number. Tracking updates may take 24–48 hours to appear.

4. What if my tracking number isn’t working?

This is normal during the first 24–48 hours. If the issue continues, please contact us at support@krewness.com or +1908401493.

5. What if my order arrives damaged or defective?

We’re here to support. Please contact us within 48 hours of delivery with photos of the issue. We’ll replace or refund your item according to our Return Policy.

6. Can I cancel or change my order?

Orders can be cancelled or modified only before they are processed. Once the order is shipped, we can no longer make changes.

7. What is your return policy?

You may request a return within 30 days of receiving your item if it is damaged, defective, or you received the wrong product. Please see our full Return Policy for more details.

8. What payment methods do you accept?

We accept the secure payment methods displayed at checkout. All payments are encrypted and secure.

9. Do you offer customer support?

Absolutely. Our customer service team is available Monday-Friday, 9:00 AM-5:00 PM local time. Contact us at support@krewness.com or +1908401493. We aim to respond within 1-2 business days.

10. Do you offer order refunds?

Yes — eligible orders will be refunded to your original payment method once the return is approved and processed. Refunds are issued within 10 business days after approval; banks may take additional time to display the credit.