Selected with care Clear product details · secure checkout
Secure Shopify checkout

Refund policy

Last updated: 2026-09-12

At Krewness, we strive to ensure a smooth and transparent shopping experience. Please review our return and refund policy below.

1. Return Eligibility & Timeframe

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • All included tags, manuals, and accessories must be enclosed.
  • Proof of purchase (such as your order confirmation number) is required.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at support@krewness.com with your order number and clear photos of the issue. Upon review, we will arrange a replacement, reshipment, or full refund at no additional cost to you.

3. Return Instructions & Process

  1. Initiate Return: Contact our support team at support@krewness.com with your order number and reason for return.
  2. Authorization: Our team will review your request and provide return authorization along with the designated return facility address (The authorized return address is provided after return approval because products may need to be returned to different supplier facilities.).
  3. Dispatch: Securely package the product and ship it using a trackable carrier service. Items returned without prior authorization cannot be accepted.

4. Return Shipping Costs & Restocking

  • Defective / Damaged / Error on our part: Krewness covers the complete return shipping cost.
  • Customer Change of Mind: The customer is responsible for the actual return shipping cost.
  • Restocking Fee: We do not charge restocking fees.

5. Refund Inspection & Processing Timeline

Once your return is received and inspected at our warehouse, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Depending on your financial institution, credits typically appear on your statement within 3–7 business days.

6. Contact Information

For any return or refund inquiries, please contact us:

  • Support Email: support@krewness.com
  • Phone Number: +1908401493
  • Customer Support Hours: Monday-Friday, 9:00 AM-5:00 PM local time
  • Response Time: 1-2 business days